Crisis support
If you are in danger right now, call your local emergency number. If things feel heavy, including thoughts of ending your life or hurting yourself, you can talk to someone today. The numbers below come from each service's own website.
Crisis lines
| Where | Number | Service | Hours |
|---|---|---|---|
| United States | 988 | 988 Suicide & Crisis Lifeline | 24 hours a day, every day |
| Australia | 13 11 14 | Lifeline | 24 hours a day |
| Hong Kong | 2389 2222 | The Samaritan Befrienders Hong Kong, emotional support line | 24 hours a day |
| Hong Kong | 2389 2223 | The Samaritan Befrienders Hong Kong, English emotional support line | See the service's website for hours |
Emergency numbers
| Where | Number | For |
|---|---|---|
| United States | 911 | Emergencies |
| Australia | 000 | Emergencies |
| Hong Kong | 999 | Emergencies |
If you are somewhere else, call your local emergency number or look for a crisis line near you.
How Pinky checks your messages
Pinky checks each message you send with a list of rules, not with an AI model. The rules look for signs of suicide, self-harm, hurting someone else, or struggling with eating or weight. They read Chinese and English.
- When the rules find one of these signs, a grey line appears under the reply with a crisis line for where you are. Pinky guesses where you are from your device's time zone. If it can't tell, the line lists the crisis lines above. The line is not repeated on every message in a row.
- If it happens again within a day, or a message mentions a way of doing it, the line also gives your local emergency number.
- Replies are checked too. Pinky tries not to show a reply that gives or encourages a way to hurt yourself.
- Rules cannot catch everything, and Pinky is not an emergency service or a professional. See our terms of use.
What we keep
We keep only a yearly count of how many times the line was shown, with no message text and no account. In 2025, the line was shown 0 times, because the check did not exist yet. We update this number every January. What else Pinky keeps is in our privacy policy.
Not a human
Replies here are written by AI. You are not talking with a human. Pinky shows this notice before the first reply of each day, again after three hours of chatting, and when you ask whether you are talking with a human or an AI.
Not for children
Companion chatbots may not be suitable for some minors. Pinky is only for people 18 or over.